This highly interactive series is designed to be customized by each individual
participant according to his/her needs and personal development goals within the
workplace.
The cornerstone of the series is the "Reach for the Stars"
module which is typically offered monthly throughout the year. Other
modules are introduced and continued, revised, or discontinued as
the workplace dynamic dictates. Aside from the "Reach for the
Stars" component, the other "Star" modules are offered
on a continuing basis throughout each semester
Once
an employee has completed 20 hours of Star Series modules, he or she is recognized
as a "Star Performer" by receiving a certificate of completion and being
honored at a periodic recognition ceremony held to acknowledge all series graduates.
The series is open to all UCF employees and is free of charge. Core components
of the series are:
Time Management/Accomplishing More: Three-hour workshop
of time and life management. Key concepts presented in this module
are a historical perspective of time, basic elements of time, planning,
goal setting, prioritizing, opportunity costs of poor choices, common
fallacies regarding time and recognizing business and personal values.
Conflict Resolution: One-hour workshop on conflict resolution
skills. Key concepts presented are possible ways to handle conflict,
a process and a strategy for confronting conflict, negotiating through
a conflict, guidelines for confrontation and for expressing anger.
Coping with Difficult People: Three-hour workshop on successfully
working with difficult people. Key concepts presented are the definition
of attitude and how to develop a positive one, the effect of self
esteem on attitude and three strategies for increasing self-image,
responding, instead of reacting, to difficult people, handling complaints,
how to recognize and improve relations with specific types of difficult
people, strategies for improving listening skills, and a three-pronged
approach for improving communication.
Customer Service & Leadership: Three-hour workshop on
customer service skills and influencing others to raise their level
of customer service. Key concepts presented include an assessment
of your current customer service skills, determining what your customers
want, and learning the difference between internal and external
customers, the ways to best handle each of them. In addition, we
will practice ten steps to turn difficult customers into raving
fans, lean to apply six steps to improving multi-cultural calls,
and learn a five step model for easing volatile situations.
Reach for the Stars: Aside from serving as a beautiful focal
point on campus, the reflecting pond was originally designed with
a very important secondary purpose in mind—do you know what
that was? Where did the UCF Theatre Department stage its earliest
productions? And where did the phrase "Reach for the Stars"
come from in the first place? The answers to these questions and
a wealth of other fascinating information that’s part of UCF’s
proud history is explored during this action-packed, two-part workshop.
Emphasis is also directed to the traditions and spirit of UCF, giving
participants an awareness of the positive aspects of change, planning,
and goal setting.
Getting Organized: Two hour workshop designed
to help you develop ways to organize your work area. We will work
together to discover where to begin when becoming organized, discuss
five tips for staying organized, and show the links between time
management and staying organized.
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Last modified: 15 August 2007
Human Resources Webmaster
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